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Fluent Support: Alternative to Help Scout & Support Genix

With Fluent Support, you can get complete support solutions, including a shared inbox and internal notes for team collaboration, detailed reports with charts, analytics, advanced search, and powerful sorting and filtering.
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Starting at
$103 / Yearly $129 / Yearly
Deal Validity: To Be Announced
Flat 20% Discount with Our Insider Coupon + Exclusive Lifetime Deal on Fluent Support, a Support Ticketing Plugin for WordPress.
Discount Coupon
SyncWin
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All prices are in USD (United States Dollars)
Tool Highlights
A brief and concise overview of this tool at a single glance
  • Make loyal customers by giving them the customer support they deserve
  • Alternative to Support Candy & Help Scout
  • Now your team can answer the questions which matter the most and automate the repetitive tasks
  • Best for WordPress users who are looking for a tool to enhance their support system
Tool Description
A detailed overview of this tool to learn more about it

Fluent Support is a complete support ticketing solution for WordPress websites. It is a complete helpdesk solution for a fast and efficient support system. Quickly reply to tickets with its fast-loading dashboard. Take advantage of all the integrations and professional features for an affordable price!

It also offers email piping which helps your customers to create tickets, receive responses and submit replies, all through emails. Tickets are created automatically whenever you receive an email in your support email address, so no need to manually transfer email queries.

Video Source: WPManageNinja Official YouTube Channel
Tool Features
Explore the main features of this powerful Business Development Tool.
  • Automatic Agent Assignment: Fluent Support makes work distribution across your support staff a breeze. Instead of piling on the same agent, Fluent Support automatically assigns new tickets to agents who have the least workload. Less stress for your agents, less waiting time for your customers.
  • Custom Management: Users and agents can create tickets with tags, products and priority
  • File Sharing: Users and agents can attach various file types
  • Custom Email Notifications: Automatic emails at pre-specified events with customized information
  • Saved Replies: No more typing out “Thank You’s” or wasting time on writing similar replies. Fluent Support allows unlimited saved replies so your support agents can spend more time solving the real issues. On the plus side, your customers can find what they need with minimum delay.
  • Team Performance: Visual reports on tickets, resolve and response statistics
  • Individual Reports: Detailed performance stats for every agent in your team
  • Tracking Response Delay: Track tickets with the highest waiting time to deliver solutions ASAP.
  • Collision Detection: Say goodbye to redundant messages and awkward interactions with your customers. Fluent Support offers collision detection for individual tickets. Get real-time notification when multiple agents open the same ticket, so there is no confusion about who should be working where.
  • Agent Management: Provide agents more flexibility and more control for admins
  • Agent Assignment: Directly assign agents to specific tickets or products
  • Custom Priorities: Easily assign custom priorities to support tickets
  • Tagging: Fluent Support comes with custom tagging for your tickets. Create and set unlimited tags to make support tickets easy to identify. Use as many tags you need to filter support tickets, categorize queries and a lot more.
  • Admin Dashboard: Oversight is important for any support team. Fluent Support comes with a dedicated administrator dashboard to give complete control. Manage agent privileges, view individual reports, edit customer info, all from your neat dashboard.
  • Agent Dashboard: Allows agents to use custom dashboard with selected privileges
  • Internal Notes: Leave notes or suggestions for other agents in ticket threads.
  • Mobile Responsive: Access ticket threads or support dashboards from mobile browsers
  • Response Delay Tracking: Fluent Support tracks response delay for every ticket, so you know who’s waiting the longest. Sort and find tickets based on highest response delay with just one click. Every agent knows the waiting time for all their tickets, so they can prioritize accordingly.
  • Short Codes: Use shortcodes to apply on any webpage of your website for a support portal
  • Premium Support: 24/7 Priority support. No additional fees. For life.
  • User Privileges: Users can open unlimited tickets with custom priorities and product tags.
  • Bulk Actions: Carry out all ticket actions in bulk from the tickets page. Fluent Support allows multiple tickets selection for replying, closing, deleting and agent assignment. No need to manage tickets one-by-one. Select tickets on your dashboard and assign away.
Deal Status
Listing Type

Pricing Models
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Tool Resources
Find all the links to useful resources of this tool.
Official Landing Page
Official Free Version
Official YouTube Channel
Official Facebook Group
Official Documentation
Official Roadmap
Official Changelog
Official Support Channel
Our Community Post
Deal Details
Find the details that are included in all the plans of this deal.
Deal Terms
  • One Year Access to Fluent Support
  • One Year Plugin Update
  • One Year Priority Support
  • All Features Included
Deal Features
  • Domain License ( Based on your Plan)
  • Business Email Piping (Based on your Plan)
  • Unlimited Email Parsing
  • Unlimited Support Agents
  • Unlimited Tickets
  • Customize Email Notification
  • Product-Based Agents
  • Custom Fields
  • Advanced Filtering
  • Collision Detection
  • Saved Replies
  • Response Delay Tracking
  • Reply via Slack and Telegram
  • Create Ticket with Email
  • Workflow Automation
  • Reply Templates
  • Guest Ticket without Log In
  • Sorting Tickets
  • Tagging
  • Admin Dashboard & Reporting
  • Priority Management
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