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Best Knowledge Base Tools: Top Documentation Software

Explore the Best Knowledge Base Tools that we handpicked for you then shortlist the ones you find potentially helpful to create documentation or knowledgebase in order to productively manage and grow your business easier, faster, and smoother.
Mohammed Wasim Akram
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Last Updated: August 23, 2022
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Explore the Best Knowledge Base Tools that we handpicked for you then shortlist the ones you find potentially helpful to create documentation or knowledgebase in order to productively manage and grow your business easier, faster, and smoother.

If you're also interested to explore the other powerful software and services in all the major categories then consider checking our blog article about all types of Best Business Development Tools.

Help Scout

Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster. Help Scout is as easy to use as an email inbox, so your whole team can focus on what really matters: customer relationships.

Level up your teamwork, organize your inbox, and automate repeated tasks so your people can respond to more customers. Unlock power as you grow. Global teams use Help Scout to support tens of millions of customers and get to inbox zero.

Great experiences happen when you set the right expectations. That's why Help Scout never shows a live chat window unless someone is available to help. Provide live chat support, make it easy for customers to find your help center articles, or do both all from the same tool.

As your volume increases, Help Scout Workflows keep you on top of the queue. Use them to automate repetitive tasks and keep response times low. Every Workflow starts with a goal: If one event takes place, what action should happen after? You can add multiple conditions to a single workflow

Zendesk

Zendesk makes customer service better. They build software to meet customer needs, set your team up for success, and keep your business in sync. Impress your shoppers! Get the latest CX trends and best practices to help you meet new shopper expectations.

Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels. Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.

Notion

Connect your teams, projects, and docs in Notion, so you can bust silos and move as one. Stale wikis aren't helpful. Neither are floating docs. In Notion, your daily work and knowledge live side by side so you never lose context.

Get inspiration from thousands of community-made templates, integrations, and events. You'll never want resources or support. Customize Notion to make it work the way you want it to. Just drag and drop to craft the dashboard, website, doc, or system you need. Notion solves problems common and unique to every team. These are just a few.

Atlassian

They make tools like Jira and Trello that are used by thousands of teams worldwide. And they’re serious about creating amazing products, practices, and open work for all teams. Stay on track as you plan, develop, and deliver products.

As a startup, you just need to get started. they have done the legwork for you so whether you need a dev team workflow or a campaign plan, there’s a template to help you jump right in. Managing a small business with limited resources and budget is a challenge. But with the right tools, plays, and processes in place, you can build the foundations for the success that will take you from a small company to a growing business.

It provides the flexibility to scale any transformation. Move faster, scale new instances, and respond to demands quickly. Get rid of repetitive motions with rules to run your workflows that meet your team's needs. Rapidly scale up, down, and across. Their open ecosystem and APIs allow continuous integration with other best-in-class software.

Guru

Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. Guru’s Verification Workflow and Browser Extension ensure employees always have access to the information they need to confidently do their jobs.

Automate onboarding. Give new employees a single place to find all the company knowledge they need to thrive, while you lower your costs of administrative support. Knowledge Alerts keep teams current on real-time releases, updates, and more by bringing information to employees.

Missing a meeting or a DM doesn't mean missing critical information. Give your team some time back by capturing and organizing everything they need to know in Guru. Guru doesn't just organize your information, it delivers what you need, when you need it, right where you're already working.

Guru's Slack and Microsoft Teams integrations make it easy for teams across your company to stay aligned, whenever and wherever they're working.

Wix Answers

Transform your customer support with a single code-free solution. View all customer engagements in one timeline and automate manual tasks for a more streamlined, effortless experience. Create a self-service knowledge center that empowers customers to troubleshoot on their own or have agents use AI-powered information to resolve issues with just a few clicks.

Keep a constant pulse on customers’ needs with our powerful automation. It anticipates issues in real-time so you can take action at minute zero, no integrations or additional resources are required. Grow your support without sacrificing quality. Use visibility tools and real-time automation to keep operations running smoothly as you scale up.

Their data-driven decision-making tools provide insights and ensure effective customer support journeys from start to finish.

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A Google & HubSpot Certified Digital Marketing Specialist, Self-Taught WordPress Expert, Useful BizDev (Business Development) Tools & Deals Explorer, and the Founder of SyncWin & Toolonomy.
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